Toveta helps residential developers manage defects and warranty work after handover. Homeowners report defects and follow progress. Your customer care team sets deadlines, assigns contractors, checks completed work and decides when to close each case. Documents and conversations stay with the home.
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A buyer emails a photo of a cracked tile on a Tuesday.
The care manager forwards it to the site manager on WhatsApp, who asks which flat. The flat number goes into a spreadsheet.
A tiler is phoned, agrees to “some time next week”, and writes nothing down.
On Friday the buyer calls to ask whether anyone received the photo.
Three weeks later someone has to reconstruct what was promised, by whom, and whether it was done. Nobody can.
Their home, documents, defect reports and progress timelines, plus conversations with your team.
Open defects across the projects they can access, with the next action, responsible team and deadline. Your team assigns work, checks the results and closes cases.
Work assigned to their team, with the location, photos and deadline, plus conversations they have been invited to. Internal notes and unrelated records stay private.
A title, a description, where in the home, a pin on the floor plan, photos. The report gets a number, D-2026-014, and lands in your queue.
Category and severity stay internal. Your team sets the deadline, and the owner sees the date you committed to.
They see the location, photos, address and deadline for the assigned work. Other records are available only if their team is assigned or explicitly included.
The contractor cannot close the case. They mark the work done and attach the evidence.
Your team checks the work, then closes the case or returns it for further work. When the case is closed, the owner is notified. The history stays with the home.
Every defect has a progress timeline. Owners receive email updates about the milestones that affect them.
Defect reports have their own progress timeline. Questions and replies stay in Messages. Both belong to the home, so your team can find the context without mixing the records.
They mark the work done. Your team checks, then closes or sends it back.
You set it, they see it. Until you do, they see that their manager will set the date. They never pick one themselves.
Categories, severity, internal notes and prices are not available to homeowners. Access is controlled for each role and property.
Owners use the same email for all homes they are invited to, including homes from different developers. Each developer's branded portal shows only that developer's homes.
No additional charge for owners, contractors or staff. Every plan includes the complete defect management workflow.
When a question comes up years after handover, your team needs the history of the home. Toveta records each report, deadline, assignment, visit, photo, closure and reopening with a time and author. Events cannot be edited afterwards, so the record remains available when staff or contractors change.
Owners sign in at yourname.toveta.app and see your logo and colours, with Toveta branding in the corner. Custom domains are available from Growth, such as homes.yourcompany.com, set up by us.
One subscription, priced by active homes. A home is active while it sits inside the aftercare period you configure, or has an open case that month. Homes past that period stay searchable and read-only at no charge; reopen a case and the home counts again for that month.
Unlimited staff, owners, departments and contractors. No fee per defect, per document or per seat.
Aftercare software helps residential developers manage service after homes are handed over. Toveta brings together defect reports, contractor assignments, deadlines, homeowner documents and messages. Your team checks completed work and decides when to close each case.
No. Toveta manages aftercare once homes are handed over. Import properties and owners from a spreadsheet or your CRM, and keep your existing sales process.
Contractors see defects assigned to their team and conversations your staff explicitly include them in. They do not have access to your full owner directory, internal notes or unrelated records.
Homeowners use Messages for conversations with your team about their home. Conversations stay separate from structured defect reports and their progress timelines.
Yes. Your team can work from one defect list across the projects they have access to, filtered by deadlines and who is responsible for the next action.
Yes. Upload a spreadsheet or send them from your CRM through the Toveta API.
Yes. Every case, document and event exports in full, at any time.
Choose a case you would like to discuss. In thirty minutes, we will show how Toveta supports the process, from the homeowner's report to your team's review and case closure.
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