Defect records and aftercare reports you can use.
Keep a dated record of defect reports, photos, deadlines, assignments, visits and decisions. Export the history for a case, home or project, and use reports to monitor overdue work, recurring defects and contractor performance.
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When records are spread across inboxes, phones and spreadsheets, your team has to piece the history together. Keeping reports, photos and decisions with the home makes them easier to find and share.
Written once, never edited.
Every action on a case is an event: who did it, what changed, when. Events are added, never changed or deleted, and records an owner can see are never hard-deleted. Reopenings, rejections, reassignments and disputes carry the reason that was given at the time.
One bundle for one case, one home or one project.
Export the complete history of a case, everything about a property, or a whole project's aftercare: reports, photos, timelines, deadlines, assignments, visits, completion evidence, closures and reasons. Owners and contractors see only their own part; the export is yours.
Warranty periods set for each project.
Configure the periods you track from each project's handover date and keep guarantee and warranty documents with that project. Your team chooses the terms to record; the software does not determine legal obligations.
Assignments, overdue, completion, evidence, reopens.
Per responsible team: how many jobs, how many late, how many completed with evidence, how many sent back. Built from the same events, so nobody has to fill in a form.
What keeps going wrong, and what it costs.
Review recurring defects by project, category and team. See overdue work, how long cases have been open, and estimated and actual costs. Standard reports cover open cases, time to assign, time to close, owner follow-ups and evidence completeness.
Frequently asked questions
Can an event be edited or deleted?
No. Events are added, never changed or deleted. A correction is a new event with its own time and author.
Can we export everything if we leave?
Yes. Every case, document and event exports in full, at any time.
Do we need a separate reporting tool?
No. Reports on contractor performance, recurring defects and how long cases remain open use the events your team already records.
Is an export legal evidence?
An export shows what was reported, decided and done, with times and authors. Whether it is accepted as evidence is for your lawyers and the court.
See how Toveta would work for your team.
Choose a case you would like to discuss. In thirty minutes, we will show how Toveta supports the process, from the homeowner's report to your team's review and case closure.
Book a demo